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Dzine Your App

Cookie Policy

Effective Date: April 22, 2025Last Updated: April 22, 2025
GDPRePrivacy DirectiveCCPA

This Cookie Policy explains how Dzine Your App ("we", "us", or "our") uses cookies and similar tracking technologies on our website and SaaS platform located at dzineyourapp.com (the "Platform"). It also explains how you can control and manage cookie preferences.

By using our Platform, you acknowledge that we use cookies as described in this Policy. For non-essential cookies, your explicit consent is required before we place them on your device.

Please read this Cookie Policy carefully alongside our Privacy Policy for a complete understanding of how we collect and process personal data.

1.

What Are Cookies

Cookies are small text files that are placed on your computer, tablet, smartphone, or other device when you visit a website or use an online platform. They are widely used to make websites and platforms work efficiently, improve user experience, and provide information to the site owners.

Cookies allow a website to recognise your device and store certain information about your preferences or past actions. They are not programs and cannot carry viruses or install malware on your device.

Similar Tracking Technologies

In addition to cookies, we may also use related technologies such as:

  • Web beacons (also called pixel tags or clear GIFs) — tiny invisible images embedded in web pages or emails
  • Local storage objects (LSOs) / HTML5 storage — data stored in your browser
  • SDKs and tracking scripts — code libraries embedded in our Platform
  • Session replay tools — software that records page interactions to help us improve usability

For ease of reference, all such technologies are collectively referred to as "cookies" throughout this Policy.

2.

Types of Cookies We Use

We classify the cookies we use into four categories, based on their purpose and legal basis for processing:

2.1Essential Cookies (Strictly Necessary)

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These cookies do not require your consent. They are necessary for the Platform to function and cannot be disabled.

Essential cookies enable core functionality such as secure login, session management, fraud prevention, and load balancing. Without these cookies, services you have explicitly requested — such as accessing your account or completing a transaction — cannot be provided.

Legal basis (GDPR): Legitimate interest / contractual necessity.

Cookie Name / ToolProviderPurposeDuration
__sessionDzine Your AppMaintains user session state and authenticationSession
csrf_tokenDzine Your AppPrevents cross-site request forgery attacksSession
cookie_consentDzine Your AppRemembers your cookie consent choices1 Year
__stripe_midStripeFraud prevention for payment processing1 Year

2.2Performance / Analytics Cookies

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These cookies are only placed with your consent. They help us understand how visitors interact with our Platform.

Performance cookies collect information about how users interact with our Platform — for example, which pages are visited most, how long users stay, and any error messages encountered. This data is aggregated and anonymised; it does not identify you personally and is used solely to improve Platform performance.

Legal basis (GDPR): Consent (Art. 6(1)(a) GDPR).

Cookie Name / ToolProviderPurposeDuration
_gaGoogle AnalyticsDistinguishes unique users; tracks page views and sessions2 Years
_gidGoogle AnalyticsDistinguishes unique users (short-term identifier)24 Hours
_gat_UA-*Google AnalyticsThrottles request rate to limit data collection1 Minute
_hjSessionUser_*Hotjar (if used)Identifies unique visitors across sessions1 Year

2.3Functional Cookies

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These cookies are only placed with your consent. They enhance usability and personalisation.

Functional cookies allow our Platform to remember choices you have made (such as your preferred language, timezone, or UI layout) and to provide enhanced, personalised features. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other websites.

Legal basis (GDPR): Consent (Art. 6(1)(a) GDPR).

Cookie Name / ToolProviderPurposeDuration
user_prefsDzine Your AppStores your UI preferences (theme, layout)6 Months
lang_preferenceDzine Your AppRemembers selected language/locale setting1 Year
intercom-id-*Intercom (if used)Identifies user for live chat and support9 Months

2.4Marketing / Advertising Cookies

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These cookies are only placed with your explicit consent. You may withdraw consent at any time.

Marketing cookies are used to track visitors across websites and display advertisements that are relevant and engaging to individual users. They are also used to measure the effectiveness of our advertising campaigns. These cookies may be set by us or by third-party advertising partners.

We do not sell your personal data to third parties. Marketing cookies are used solely to deliver and measure our own advertising efforts.

Legal basis (GDPR): Consent (Art. 6(1)(a) GDPR).

Cookie Name / ToolProviderPurposeDuration
_fbpMeta (Facebook) PixelTracks conversions from Facebook/Instagram ads3 Months
frMeta Platforms Inc.Serves and measures targeted ads on Meta products3 Months
_gcl_auGoogle AdsMeasures ad conversion and campaign performance3 Months
IDEGoogle DoubleClickTracks ad clicks and measures ad effectiveness1 Year
li_fat_idLinkedIn Insight (if used)Tracks ad conversions from LinkedIn campaigns30 Days
3.

Third-Party Cookies

Some cookies on our Platform are set by third-party services we use for analytics, advertising, and functionality. These third parties have their own privacy and cookie policies and may collect data about your online activities across different websites.

We have no control over the cookies placed by third-party providers, and we encourage you to review their individual privacy and cookie policies:

ToolProviderPurposePrivacy Policy
Google AnalyticsGoogle LLCWeb analytics and audience insightsanalytics.google.com/privacy
Google Ads / DoubleClickGoogle LLCAdvertising and conversion trackingpolicies.google.com
Meta PixelMeta Platforms Inc.Advertising conversion & remarketingfacebook.com/privacy/policy
StripeStripe Inc.Secure payment processing and fraud preventionstripe.com/privacy
HotjarHotjar Ltd.Session recording and heatmaps (if enabled)hotjar.com/legal/policies
IntercomIntercom Inc.Live chat and customer support (if enabled)intercom.com/legal/privacy
LinkedIn InsightLinkedIn Corp.B2B ad conversion tracking (if enabled)linkedin.com/legal/privacy

Where third-party services act as data processors on our behalf, we have entered into appropriate data processing agreements to ensure your data is handled lawfully.

4.

How We Use Cookies

We use cookies and similar technologies to achieve the following purposes:

  • Authentication & Security — To verify your identity, maintain your logged-in session, and protect the Platform from unauthorised access and security threats.
  • Platform Performance & Reliability — To monitor and optimise the technical performance of our Platform, identify errors, and ensure services operate correctly.
  • Analytics & Product Improvement — To understand how users navigate and interact with our Platform so we can improve features, fix usability issues, and prioritise development roadmaps.
  • Personalisation — To remember your preferences, settings, and customisations to deliver a tailored user experience.
  • Marketing & Advertising — To measure the effectiveness of our advertising campaigns and deliver relevant promotional content to prospective and existing users.
  • Compliance & Legal Obligations — To record and store your cookie consent preferences as required by applicable law.
6.

How You Can Control Cookies

You have several options to manage or restrict cookie use on our Platform. Please note that disabling certain cookies may affect the functionality, performance, or personalisation of the Platform.

6.1Our Cookie Consent Banner

When you first visit our Platform, you will see a cookie consent banner. This allows you to:

  • Accept all cookies — including analytics, functional, and marketing cookies.
  • Reject non-essential cookies — only strictly necessary cookies will be placed.
  • Customise your preferences — choose specific cookie categories to accept or reject.

You can revisit and update your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website.

6.2Browser Settings

Most web browsers allow you to manage cookies through browser settings. You can typically configure your browser to block all cookies, block third-party cookies only, delete existing cookies, or alert you when cookies are being set.

BrowserSettings PathHelp Link
Google ChromeSettings › Privacy and Security › Cookiessupport.google.com/chrome/answer/95647
Mozilla FirefoxOptions › Privacy & Security › Cookiessupport.mozilla.org/en-US/kb/cookies
Apple SafariPreferences › Privacy › Manage Website Datasupport.apple.com/en-us/105082
Microsoft EdgeSettings › Cookies and Site Permissionssupport.microsoft.com/en-us/microsoft-edge

Please note: If you block or delete cookies using browser settings, you may need to re-enter information, some features may not work as expected, and you will need to re-submit cookie consent preferences on future visits.

6.3Third-Party Opt-Out Tools

You may also use the following industry opt-out tools to manage interest-based advertising cookies from participating companies:

8.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, applicable law, or the cookies and tracking technologies we use. We will notify you of any material changes by:

  • Posting the updated Cookie Policy on this page with a revised "Last Updated" date
  • Displaying a prominent notice on our Platform
  • Sending an email notification where required by law or where we consider it appropriate

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies. Your continued use of our Platform after the effective date of any changes constitutes your acknowledgement of the updated policy (in relation to essential cookies only; consent will be re-sought for non-essential cookies where required).

9.

Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies, please contact us using the details below:

We will respond to your request within 30 days (or within the timeframe required by applicable law).

This Cookie Policy was last reviewed and approved on April 22, 2025.