Refund Policy

This Refund Policy governs all payment and subscription transactions made through Dzine Your App (hereinafter referred to as "the Platform," "we," "us," or "our"). Dzine Your App is a subscription-based Software-as-a-Service (SaaS) platform that enables Shopify merchants to build and publish mobile applications.

By subscribing to any paid plan offered by Dzine Your App, you (hereinafter referred to as "User," "you," or "your") acknowledge that you have read, understood, and expressly agree to be bound by the terms set forth in this Refund Policy, in addition to our Terms of Service and Privacy Policy.

This Policy is designed to be clear, fair, and enforceable. If you do not agree with any provision of this Policy, you must not subscribe to or use any paid tier of the Platform.

Dzine Your App operates exclusively as a subscription-based SaaS product. Access to the Platform's features — including but not limited to the drag-and-drop mobile app builder, push notification tools, real-time Shopify sync, and app publishing functionality — is granted only for the duration of an active, paid subscription.

By initiating a subscription, you agree to the following:

• You are purchasing access to the Platform for a defined billing cycle (monthly or annual), not a one-time license or perpetual right.
• The value of the service is delivered continuously throughout the subscription period, not in a single transaction.
• Digital services and SaaS products are, by their nature, consumed upon access. Once a billing cycle begins and access is granted, the service is considered rendered.
• No physical goods are exchanged. All deliverables are digital and access-based.

Dzine Your App may, at its sole discretion, offer a limited-duration free trial to new users. The following conditions apply to all free trials:

• Free trials are available only to first-time subscribers and may not be claimed more than once per user, per business entity, or per Shopify store.
• No payment will be charged during the free trial period. However, a valid payment method must be provided at the time of registration.
• Upon expiration of the free trial, your account will automatically convert to a paid subscription and your designated payment method will be charged at the applicable plan rate.
• You are solely responsible for cancelling your subscription before the free trial expires if you do not wish to be charged. Failure to cancel before the trial end date will result in immediate billing.
• Dzine Your App reserves the right to modify, suspend, or discontinue free trial offers at any time without prior notice.

This is the primary and governing rule of this Policy. Once a payment is processed — whether for a monthly plan, annual plan, plan upgrade, or any other chargeable service — no refund, credit, or reimbursement will be issued under any standard circumstance.

This non-refundable policy applies explicitly to, but is not limited to, the following scenarios:

Dzine Your App recognizes two narrow, strictly controlled exceptions to the non-refundable rule. These exceptions are reviewed entirely at the discretion of Dzine Your App and are not guaranteed. The existence of these exceptions shall not be construed as a general right to a refund.

• The User must submit a written refund request to our support team within seven (7) calendar days of the duplicate charge.
• The duplicate payment must be independently verifiable through our billing system records.
• Refunds for duplicate payments will be processed to the original payment method within ten (10) business days of confirmation.

To be eligible for review under this exception:

• The failure must be reported to our support team within forty-eight (48) hours of occurrence.
• The failure must be reproducible and confirmed by Dzine Your App's technical team.
• The failure must have persisted for a continuous period of seventy-two (72) or more hours without resolution.
• The User must have cooperated with our support team throughout the resolution process.

Approval of any refund under this clause is at the sole discretion of Dzine Your App. Partial credits or service extensions may be offered in lieu of monetary refunds.

By subscribing to any paid plan, you expressly authorize Dzine Your App to charge your designated payment method on a recurring basis in accordance with the following terms:

• Monthly subscriptions are billed every thirty (30) days from the date of initial subscription activation.
• Annual subscriptions are billed once every twelve (12) months from the date of initial subscription activation.
• All subscriptions auto-renew automatically at the end of each billing cycle unless the User cancels prior to the renewal date.
• It is the User's sole responsibility to ensure that a valid and current payment method is on file. Dzine Your App will make reasonable attempts to process payment but is not liable for service interruptions resulting from payment failure.
• If a payment fails, the User will be notified and given a limited grace period to update their payment information. If payment is not successfully processed within that grace period, the account may be suspended or terminated without further notice.
• Dzine Your App reserves the right to modify subscription pricing. Users will be notified of any price changes at least thirty (30) days prior to the change taking effect. Continued use of the Platform after the effective date of any price change constitutes acceptance of the new pricing.

Users may cancel their subscription at any time through the account settings dashboard or by contacting our support team. The following terms govern all cancellations:

• Cancellation takes effect at the end of the current billing cycle. The User retains full access to the Platform until the final day of the paid period.
• Cancellation does not entitle the User to any refund for the remaining unused portion of the current billing cycle. No prorated refunds will be issued under any circumstances.
• Annual plan subscribers who cancel mid-year will not receive any refund for the remaining months of their annual term.
• Upon cancellation and expiry of the final billing period, all User data, app configurations, published app settings, and associated content may be deleted or become inaccessible. Users are responsible for exporting or preserving any data they require prior to cancellation.
• Dzine Your App does not guarantee data retention after account cancellation or termination. Users are strongly advised to back up all relevant data before cancelling.

• Automatically retry the charge one or more times within a short period.
• Temporarily suspend access to the Platform until payment is successfully processed.
• Terminate the subscription if payment remains unresolved after the defined grace period.

Dzine Your App is not liable for any business disruption, data loss, or damages resulting from service suspension due to payment failure.

Dzine Your App takes payment disputes seriously. Users are required to contact our support team directly before initiating any chargeback or payment dispute with their bank or payment provider.

By subscribing to the Platform, you agree to the following chargeback terms:

• You will not initiate a chargeback or payment reversal without first submitting a written complaint to Dzine Your App's support team and allowing a minimum of five (5) business days for resolution.
• Chargebacks filed without prior contact with our support team, or filed in bad faith, will be contested by Dzine Your App. We will submit all relevant transaction evidence, terms agreements, and usage logs to the payment processor in defense of any disputed charge.
• In the event of a chargeback, Dzine Your App reserves the right to immediately suspend or permanently terminate the User's account without notice or refund of any remaining subscription period.
• If a chargeback is found to be unwarranted or fraudulent, Dzine Your App reserves the right to pursue recovery of the disputed amount plus any associated fees, including chargeback processing fees imposed by our payment processor.
• In cases of repeated, abusive, or fraudulent chargeback filings, Dzine Your App reserves the right to pursue legal remedies to the fullest extent permitted by applicable law.

Users who have legitimate billing concerns are encouraged to resolve them through our official support channels prior to involving their financial institution.

Dzine Your App strives to maintain high availability of the Platform. However, the following terms apply to service interruptions:

• Scheduled maintenance and planned downtime will be communicated in advance where reasonably possible. No refund or credit will be issued for downtime resulting from scheduled maintenance.
• Unplanned outages may occur due to circumstances beyond our reasonable control, including but not limited to server failures, third-party infrastructure issues, internet outages, cyber-attacks, or force majeure events. No refund or credit will be issued for outages attributable to such events.
• Minor or intermittent service disruptions that do not substantially impair the User's ability to use the Platform do not constitute grounds for a refund.
• Platform availability is dependent in part on third-party services, including Shopify's API, Apple App Store infrastructure, and Google Play Store infrastructure. Downtime caused by these third-party services is outside Dzine Your App's control and does not entitle the User to a refund.

In exceptional cases of extended, verified, platform-wide outages caused solely by Dzine Your App's infrastructure, a service credit or partial refund may be considered at Dzine Your App's sole discretion, as outlined in Section 5.2.

Dzine Your App reserves the right to update, modify, or replace this Refund Policy at any time. Changes will be effective upon publication to our website or notification to Users via email or in-platform alert.

• It is the User's responsibility to review this Policy periodically.
• Continued use of the Platform following any modification to this Policy constitutes acceptance of the revised terms.
• If a change materially affects your rights under this Policy, we will endeavor to provide at least thirty (30) days' notice prior to the change taking effect.

For billing inquiries, refund requests under the exceptions described in Section 5, or any concerns relating to this Policy, please contact our support team through the following channels:

All refund requests must be submitted in writing via the email address above. Verbal or informal requests will not be accepted or processed.